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Adeptus

Restoring Capacity. Protecting Growth. Building Scale.

Adeptus was facing a business continuity risk. Their outsourced India solution was underperforming, engagements were running behind, and leadership lacked confidence in quality control. Delays threatened client satisfaction, team morale, and future growth.

Replacing Fragile Outsourcing with Scalable Infrastructure

Rather than simply swapping vendors, Current assessed workflows, staffing alignment, and quality standards to design a long-term global delivery model built for reliability and scale.

Building a Structured Global Delivery Engine

We transitioned work into a dedicated global pod, implemented clear process mapping and accountability standards, strengthened quality control, and rebalanced U.S. and offshore responsibilities to improve efficiency and communication.

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“We knew we had a capacity issue, but we didn’t want to patch it with another quick fix. Current helped us build something sustainable. The difference is night and day — our teams feel supported, our clients feel it, and we’re not worried about what’s going to break next.”

— Mike Hoffman, COO, Adeptus

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